At Ozoflex, we are committed to delivering your orders safely and on time across India. Please read our shipping policy carefully before placing your order.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons, sales, or unforeseen circumstances, processing times may be slightly longer.
Shipping Timeline
- Standard Delivery: 3–7 business days (depending on the delivery location).
- Delivery timelines may vary for remote or non-serviceable areas.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping may be offered on selected products or promotional campaigns.
Order Tracking
Once your order is shipped, you will receive a confirmation message containing the tracking details, allowing you to monitor your shipment until delivery.
Delivery
- We partner with reliable courier services to ensure safe and timely delivery.
- Delivery timelines are estimates and may be affected by weather conditions, natural disasters, public holidays, courier delays, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Ozoflex is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information.
Undelivered Orders
If a shipment is returned due to an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-dispatch.
Damaged or Missing Items
If you receive a damaged package or find any items missing, please contact our customer support within 48 hours of delivery with your order number and clear photographs of the package and product.
Service Availability
We currently ship across most locations in India. Delivery availability depends on the service coverage of our logistics partners.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We will be happy to assist you.