Terms and Conditions
Effective Date: June 2026
Welcome to Ozoflex (“we,” “our,” “us,” or “Ozoflex”). By accessing or using our website, purchasing our premium apparel or hair accessories, or using our localized boutique services (including home measurements and doorstep delivery), you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before using our platform or services. If you do not agree with any part of these terms, you must not use our website or services.
1. Account and Registration
To place an order or access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and password.
You agree to provide accurate, current, and complete information during checkout and registration. We reserve the right to suspend or terminate accounts that provide false information.
2. Product Information and Pricing
Accuracy: We make every effort to display the colors, textures, and details of our luxury scrunchies, nighties, palazzo sets, and other apparel as accurately as possible. However, actual colors may vary slightly depending on your device’s screen settings.
Pricing: All prices listed on our website are subject to change without prior notice. Prices are exclusive of shipping charges and applicable taxes unless stated otherwise.
Errors: In the event that a product is listed at an incorrect price due to a typographical or system error, Ozoflex reserves the right to cancel or refuse any orders placed for that product.
3. Orders and Payments
Order Acceptance: Receipt of an order confirmation email does not signify our final acceptance of your order. We reserve the right to accept, decline, or limit your order for any reason, including stock unavailability or suspicion of fraudulent activity.
Payment Secure: We accept payments through secure, encrypted third-party payment gateways (UPI, Credit/Debit cards, Net Banking). Orders will only be processed once payment confirmation is received.
4. Shipping, Delivery, and Local Boutique Services
Worldwide Shipping: We ship our premium products globally. Delivery timelines and customs/import duties (where applicable for international orders) depend on the destination country and logistics partners.
Bhubaneswar Local Services: For customers utilizing our premium local home measurement or doorstep custom boutique services in Bhubaneswar, appointments must be scheduled in advance. We expect safe and respectful conduct toward our visiting representatives.
5. Strict Return, Exchange, and Abuse Prevention Policy
By purchasing from Ozoflex, you explicitly agree to our strict anti-fraud verification protocols outlined in our Return Policy:
12-Hour Deadline: Any defect, damage, or order mismatch must be officially reported to support@ozoflex.com within 12 hours of delivery.
Mandatory Unboxing Video: A continuous, unedited video of the package being opened (showing the sealed label and the product clearly) is mandatory to claim any exchange or return.
Verification Video Call: To protect our brand and genuine customers from courier or return scams, Ozoflex reserves the right to conduct a mandatory verification video call before approving an exchange or refund.
6. Intellectual Property
All content, branding, logos, trademarks, text, graphics, images, and designs featured on this website are the intellectual property of Ozoflex (owned by Mickey and Sammy) and are protected by copyright and intellectual property laws.
You may not copy, reproduce, modify, distribute, or display any part of our website or brand assets without explicit written consent from us.
7. Limitation of Liability
Ozoflex shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, our products or services.
While we ensure strict quality controls, fabric sensitivities or allergic reactions to materials are the sole responsibility of the customer. Please review fabric descriptions before purchasing.
8. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any legal disputes or claims arising from the use of this website or purchases made from Ozoflex shall be subject to the exclusive jurisdiction of the courts located in Bhubaneswar, Odisha, India.
9. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your automatic acceptance of the revised terms.
10. Contact Information
For any legal inquiries, compliance concerns, or questions regarding these terms, please contact us at:
Brand Name: Ozoflex
Email: support@ozoflex.com
Location: Bhubaneswar, Odisha, India